Frequently Asked Questions

Roof leaks, burst or leaking pipes, clogged gutters, HVAC condensation, or overflowing bathtubs are frequent culprits. Water travels through ceilings from upper levels or rooflines, weakening structures and causing noticeable stains, sagging, or mould over time.

Shut off the water supply if possible, move valuables away, place a container to catch drips, and poke a small hole in the ceiling to drain pooled water safely. Then contact a professional for urgent inspection and repair.

Mould can begin growing within 24 to 48 hours of moisture exposure. Warm, damp conditions accelerate growth. Quick drying, dehumidifying, and remediation are necessary to prevent health hazards and further ceiling or wall damage from mould.

Moisture meters, thermal imaging cameras, and infrared scanners can locate trapped water behind ceilings. These tools measure moisture levels and temperature differences, helping professionals identify leaks and wet spots without tearing down the ceiling.

Yes. Wet insulation loses effectiveness, supports mould growth, and can weigh down ceiling drywall. Wet insulation should be removed, dried or replaced, and inspected to prevent further damage or health risks from compromised ceiling materials.